Contact — 7 Comments

  1. Hi,
    I am wondering if you can help me figure out something. I bought Photoshop Elements 15 approx. a month ago and became very frustrated with not being able to open an edited photo saved in my photo file without it being encased in a photoshop icon.
    I am use to editing pics through my system that came with my older camera and when I need to email a picture – I just go to my picture file and choose which one I want to email without any icons interfering.
    When I contacted photoshop through their on line system, a woman took possession of my computer to see what I was referring to. She then advised me to get a “3rd part plug in for PSD files.” but said she could not recommend one. I am not real computer savvy and have no idea of how to do this. I am ready to remove my photoshop program entirely from my computer and try to find some other program for editing. Is there an easy way that you would be able to explain step by step how I can down load a free 3rd party plug in so that my edited JPG pictures get saved into my picture file without being hidden behind photoshop icons?
    I appreciate you help and time. Thank you – Laura

    • Hi Laura, whenever you edit a photo in Photoshop Elements it then saves it as a PSD file which is the default file format for Photoshop Elements and Adobe Photoshop. All you need to do is to do all of your editing and then when you are happy with the file first save it as the PSD then convert that file to whatever format you want for your final. The reason for the PSD file format is to give you complete editing tools. To convert the PSD file to a JPG just use the Save for Web function under the File menu. There you can save for JPG or GIF. Or you can do a Save As and save to the JPG format but the Save for Web gives you more options on the quality of the final JPG file. If you ever want to edit that same picture in the future go back to the PSD file, edit that, then do a new Save for Web. So the work flow is: Open JPG file, Edit file, Save to the PSD format, I would also change the name a bit at this point to protect your original image (File/Save), Save for Web for final output (File/Save for Web).
      Don’t bother asking Adobe anything, they don’t have a clue. No need for any plugins or add ons to Photoshop Elements, it is all built in. Their programmers are great, but their customer service reps are just amateurs. This is a question that I actually get asked quite a bit so I will do a fast video on YouTube this weekend showing the workflow.

  2. Thank you for your reply to my email asking how do I get a magnifying glass when using elements. Your reply was extremely helpful. I reside in England and am so pleased that I decided to take out membership. You make everything so clear in your tutorials so much so that I have now purchased your complete course on elements 13. Thanks George

Leave a Reply

Your email address will not be published. Required fields are marked *